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A customer will contact the Sales department with the request for an order. A Sales clerk who works in sales department , will prepare an order form by getting the name, address, telephone number and parts names the customer wishes to be quoted for.

The order form is then transferred to the purchase department who will then fill in the part number and purchase price using the details from Purchase file. The completed form will be forwarded to the sales department.

The sales department will be quoting the selling price as 15 % higher than the purchase price mentioned in the form. If customer buys multiple copies of a part, they get a discount of 2% of selling price for every part, otherwise no discount is offered. After fixing the final price, the form will be stamped .The original form is then sent to the customer and a copy of it is placed in an Order Form file.

If the customer is satisfied with the pricing, he will send an order confirmation to sales department. Unique Trade LLC has a warehouse away from the main office where automotive spare parts may be stored before their distribution for sale. With the confirmation of the order, sales clerk will retrieve details from Order Form file and sent a request to warehouse to transfer the demanded parts to quality department. The staffs who work at warehouse will forward the parts to quality department as per the request from sales department.

Each part undergoes quality inspections by Quality Inspector to ensure that customers receive only the very best parts. The status of inspection for each order will be stored in an Inspection file. If all parts undergo quality inspection successfully, the inspection file will be updated with status “Pass Quality” for the particular order and parts will be forwarded to sales department. If any part doesn‟t satisfy the quality requirements, the parts will be returned to warehouse.

After receiving the payment from customer, sales person will prepare a quotation for the parts which completed quality inspection along with order number, customer number using order form file . The quotation will be forwarded to Shipping Company along with the parts